terms and conditions

Frequently asked Questions

All measurements listed are overall outside measurements and are approximate. If you need additional measurements please contact us via email or phone. Photos are as accurate as possible to the actual piece of furniture and colors may vary slightly due to photography & lighting and across computers / monitors. Please note of the possibility that there might be a slight color variation to when your item arrives. Care and attention to detail is inherent at every stage in the design, manufacture and shipping of all our pieces.

Our pieces are hand crafted by skilled craftsman using the finest timber and veneers. Each piece is hand finished and finishes may vary due to hand coloring and wood graining. Our furniture pieces are hand crafted from solid wood. We do our best to ensure the wood has been properly treated before manufacturing. All solid woods, new & old, will always carry the risk of cracking or warping due to changes in climate, hydration or dehydration. About 50-55% of all solid wood furniture experience some type of cracking or warping. These are usually minor stress cracks which are structurally insignificant cosmetically appealing.

All antique, vintage and one of a kind pieces are sold “as is”. If you would like more information on a particular piece please contact us via phone or email before placing an order. We are happy to look over an item for you and to send additional photos.

All items are shipped with a blanket wrap shipper from our warehouse in Atlanta GA. Shipping is charged at 15% of the item value. Once an order has been placed Englishman’s will contact you to arrange delivery, inside deliveries of furniture must be prearranged. Items cannot be shipped until payment has cleared. Items are shipped within 14 days of payment. If you would like to collect an item in person please contact us via phone. Our warehouse is open Monday – Friday 9am to 5pm. All pickups must be pre-arranged.

All returns, refunds and exchanges must be preapproved, no items will be accepted without prior authorization from Englishman’s. Return shipping costs are to be paid by the buyer. All items should be inspected immediately upon delivery.  Discrepancies should be reported to Englishman’s at that time. Customer may be required to provide detailed photos of damaged item and packaging.

Claims for damages during shipping must be filed by the customer against the delivering carrier within 7 days of receiving the order.  Customer should then contact Englishman’s with the claim #, P.O. #, and item descriptions so that they can be replaced or repaired.  All defective merchandise must be reported to customer service. * When reporting damages, please advise customer service of item number that needs to be returned.

Canceled orders must be approved by Englishman’s and may incur a 15% restocking fee. Canceled orders must be sent in writing via email.

Order Status
All payments will be processed though PayPal. For order status please contact us via phone or email. We are committed to your satisfaction.

Contact Us
If you have any questions or need assistance, please call customer service at 404-351-4464 Monday thru Friday 9:00am till 5:00pm EST. After hours you may leave a message and your call will be returned on the next business day.

Custom Orders
If you are interested in having a piece of furniture custom made please contact us via phone or email for information. All custom orders require a 50% deposit at time of the order. Lead time on custom orders is 14-16 weeks. Once the order is in production it cannot be canceled or you may forfeit your 50% deposit.